FAQs

Our prices do not include import taxes or customs duties and VAT. These charges are determined by your local customs authority. If you're concerned about potential fees (especially customers in the United States), please contact us after ordering.

We ship worldwide via DHL Express. Additional DHL Express charges may apply for remote areas. If your order incurs extra fees, we will contact you directly.

We accept credit cards and PayPal. For bank wire transfer payments, please contact us to obtain our account details.

3-5 business days shipping via DHL Express (plus production time)

Requires 2-3 weeks for handcrafting and certification

Yes, all orders include comprehensive insurance coverage for full value protection.

Yes. Every piece of jewelry purchased from our store includes an independent certification from a reputable gemological laboratory. Authenticity is the foundation of our business, and each item is rigorously inspected by our in-house team of expert gemologists—highly trained professionals with decades of collective experience. Additionally, we source gemstones exclusively from industry-verified and ethically trusted suppliers, guaranteeing both quality and integrity.

Design modifications must be requested within 3 days of purchase. After this period, your design becomes permanent as we begin the goldsmithing process - creating your jewelry and filling it with molten gold.

Orders can only be canceled within 48 hours, as production begins promptly.

Each Noy Hadar piece is made-to-order and meticulously handcrafted to your specifications, we do not accept returns or exchanges. However, we want you to be completely happy with your jewelry. If you have any concerns about your order, please contact us within 7 days of delivery at: noyhadarjewelry@gmil.com

You can track your package in real-time on DHL's website https://www.dhl.com/us-en/home/tracking.html

After logging in to your account, go to the “My Account” section. From there, you can update your name, email, shipping address, and password. Don’t forget to click “Save” after making changes. If you need help updating information related to past orders, feel free to contact us directly.

To create an account, simply click on the account icon at the top right corner of our website. Then select “Create account”, fill in your name, email, and password, and click “Submit”. Once completed, you’ll receive a confirmation email. Having an account allows you to track orders, manage your details, and access exclusive member perks.

Click the “Log In” button on the top right of our website, then select “Forgot your password?” Enter your registered email address and we’ll send you a link to reset your password. If you don’t receive the email within a few minutes, please check your spam folder or contact our support team.

After logging in to your account, go to the “My Account” section. From there, you can update your name, email, shipping address, and password. Don’t forget to click “Save” after making changes. If you need help updating information related to past orders, feel free to contact us directly.